Last updated: 30 January 2023.
Thank you for choosing 233 Nutritions as your preferred health and wellness provider. We are committed to delivering high-quality products and ensuring your satisfaction. However, we understand that situations may arise where you might need to request a refund. This Refund Policy outlines the terms and conditions for processing refunds on purchases made through our website.
1. Eligibility for Refund:
1.1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at contact@233nutritions.com within 2 days of receiving the order. We will gladly arrange for a replacement or issue a refund for the product’s full purchase price, including any applicable shipping charges.
1.2. Order Cancellation: If you wish to cancel your order before it has been shipped, please notify us immediately. We will initiate a refund for the total purchase amount, including any shipping charges, to the original payment method.
2. Refund Process:
2.1. Refund Request: To request a refund, please contact our customer support team at contact@233nutritions.com. Provide your order details, the reason for the refund request, and any relevant supporting information.
2.2. Refund Approval: Our team will review your refund request and determine its eligibility. We reserve the right to deny a refund if the request does not meet the criteria specified in this policy.
2.3. Refund Notification: Once your refund request is approved, we will notify you via email or phone. The refund amount and processing details will be provided in the notification.
2.4. Refund Processing Time: The time required for the refund to be credited to your account may vary depending on your payment method and financial institution. Generally, it may take 5 to 10 business days for the refund to reflect in your account.
3. Non-Refundable Items:
Please note that certain items are non-refundable and exempt from this Refund Policy. These items include:
- E-books or digital products (once downloaded or accessed).
- Gift cards or promotional vouchers.
4. Shipping Costs:
4.1. Refund for Damaged or Defective Products: If you are eligible for a refund due to receiving a damaged or defective product, the original shipping charges (if any) will also be refunded.
4.2. Refund for Order Cancellation: If you cancel an order before it has been shipped, the refund will include the total purchase amount, including any shipping charges paid.
5. Return of Products:
In some cases, we may request the return of the product(s) before processing a refund. If this is required, we will provide you with detailed return instructions and cover any associated shipping costs.
6. Contact Us:
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact our customer support team at contact@233nutritions.com
By making a purchase on our website, you acknowledge that you have read and agreed to this Refund Policy. We reserve the right to modify or update this policy at any time without prior notice.
Your satisfaction is essential to us, and we strive to ensure a positive experience when shopping with 233 Nutritions. Thank you for placing your trust in us!